Shipping

SHIPPING

We offer free Canada wide shipping on all orders over $60.

We may utilize Canada Posts Proof of Age for your delivery. You will be required to sign and show proof of age upon delivery. If Proof of Age cannot be provided, you will not be eligible for a refund and the items will be returned to us. 

Because we utilize this option for shipments, signature will be obtained upon delivery. If you are not home when delivery is attempted, the package will be left at your nearest post office, where you will have to show Proof of Age to sign and receive the package.

If you placed an order and cannot provide proof of age upon pickup, your order will not be returned and you will NOT receive a refund.

All orders will be processed as soon as possible. Usually within 2 business days. Once your order is ready it will be shipped via Canada Post. We have no control over delivery times once the package has left our shop. We will contact you once your order has shipped with your tracking number.

Orders cannot be changed once submitted and payment has been accepted.

We are not responsible for packages that have been lost in the mail. Once they leave the shop they are out of our hands. Contact Canada Post about any shipping issues. 

Please note, if you receive a tracking number during a weekend or major holiday, your order is prepared for shipment, but it is not handed off to a shipping carrier until the following business day.

Canada Post does not deliver packages on Saturday or Sunday, or major Canadian holidays.

USA and International Shipping

Unfortunately we do not currently offer international shipping.

RETURN POLICY

Due to the nature of our products returns and refunds are not applicable. All E-liquid sales are FINAL. If a device or product is faulty or dead upon arrival please contact us within 7 days at electricfogvapeshop@gmail.com or via the Electric Fog Vape Shop Facebook page to work out a suitable exchange.

We package shipments as best as we can to ensure damage free deliveries. We ask that you do the same if a shipment needs to be exchanged.

If proof of age cannot be supplied and the package is returned to us (you are under age), you will not receive a refund for your purchase. You must be of legal smoking age in your province or state to purchase any item from our website. 

WARRANTY

If you have an issue with a hardware product it might fall under the manufacturer warranty. Please contact the manufacturer directly for issues including leaking or missing parts. We can not offer warranty on any product unless it was DOA or damaged in transit.